Effective Date: 1 January 2026
Website: www.froshcouture.com.ng

At Frosh Couture, we are committed to providing high quality fashion products and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a clear refund and returns policy to make the process simple and transparent.

1. Returns Eligibility

You may request a return or exchange if:

The item is unused, unwashed, and in original condition
Original tags and packaging are intact
The request is made within 7 days of delivery

Items cannot be returned if:

They show signs of wear, alteration, or damage after delivery
They are final sale items, limited edition, or personalized/custom orders

2. How to Request a Return

To initiate a return:

Contact our Customer Support team via:
Email: support@froshcouture.com.ng
Phone: +234-815-797-1011
Provide your order number, item details, and reason for return
Our team will review and provide instructions for returning the item

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund
Approved refunds will be processed within 5–7 business days
Refunds will be issued via the original payment method used for purchase

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate this when requesting a return
Exchanges are subject to availability of the desired item

5. Shipping for Returns

Customers are responsible for return shipping costs, unless the item was defective or incorrect
We recommend using a trackable shipping service for returns
Frosh Couture is not responsible for items lost during return shipping

6. Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Support team within 48 hours of delivery
We will arrange a replacement or full refund at no additional cost

7. Contact Us

For any questions regarding our Refund & Returns Policy:

Email: support@froshcouture.com.ng
Phone: +234-815-797-1011
Website: www.froshcouture.com.ng