Website: https://www.froshcouture.com.ng
Effective Date: 1 January 2026
At Frosh Couture, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.froshcouture.com.ng or make use of our services.
By accessing or using this website, you agree to the terms outlined in this policy.
1. About This Policy
This policy applies to all users, visitors, and customers of Frosh Couture. It governs the handling of personal data provided to us through:
- Online purchases
- Account registration
- Newsletter subscriptions
- Contact forms
- Customer support interactions
2. Personal Information We Collect
When you interact with our website, we may collect the following information:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Order details
- Messages sent via contact forms
b. Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
c. Payment Information
Payments are processed through secure third-party payment gateways. We do not store sensitive financial details such as debit/credit card numbers.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing and delivering orders
- Managing customer accounts
- Sending order confirmations and receipts
- Providing customer service
- Improving our products and website experience
- Sending marketing communications (with consent)
- Detecting and preventing fraud
4. Cookies and Tracking Technologies
Frosh Couture uses cookies and similar technologies to:
- Remember your preferences
- Keep track of shopping cart items
- Analyze website traffic
- Enhance overall user experience
You may disable cookies in your browser settings, but doing so may limit some website functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from:
- Unauthorized access
- Misuse
- Loss
- Alteration
Access to your information is restricted to authorized staff and trusted service providers only.
6. Third-Party Services
To operate efficiently, we may work with third parties such as:
- Delivery companies
- Payment processors
- Website analytics providers
- Marketing platforms
These partners may access your data solely to perform services on our behalf and are bound by confidentiality obligations.
7. Sharing of Your Information
We do not sell your personal information. However, we may share it in the following situations:
- With logistics partners to deliver your orders
- With payment gateways to complete transactions
- When required by law
- To protect our rights, customers, or business operations
8. Marketing Communications
If you subscribe to our mailing list, we may send promotional messages about:
- New arrivals
- Discounts
- Special offers
You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.
9. Your Privacy Rights
You have the right to:
- Request access to the data we hold about you
- Ask us to update or correct your information
- Request deletion of your personal data
- Withdraw consent for marketing
To make any privacy-related request, contact:
Email: support@froshcouture.com.ng
Phone: +234-815-797-1011
10. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
11. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect information from minors.
12. Changes to This Policy
Frosh Couture reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Frosh Couture
Customer Support Team
Email: support@froshcouture.com.ng
Website: www.froshcouture.com.ng